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Empathy and the human connection

My fearless leader Tim Brown shared this short film (above) via his LinkedIn and Design Thinking blogs last week and I couldn’t help but share as well. The Cleveland Clinic created the film as a way to share how top of mind empathy and patient care are as a part of their overall approach to healthcare. I walk around my life in constant wonder of what other folks are going through — it’s the reason I won’t even honk my horn unless someone is in great danger — and I thought this was an incredible way of illustrating that.